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KOTA KINABALU MOSQUE

Frequently Asked Questions

Below you’ll find answers to the most common questions you may have on Nasalis Larvatus Tour. Also, please feel free to check out our Facebook. If you still can’t find the answer you’re looking for, just Contact us!

Latest Travel SOPs to Malaysia and Sabah, Borneo


Please note the following information regarding COVID-19 and travel to Malaysia:

If you develop COVID-19 symptoms while in Malaysia, it is important to get tested. If you test positive for COVID-19, you will be subject to the current protocol for positive cases. This means that you must undergo isolation for seven (7) days via a Home Surveillance Order (HSO). 

If you test positive, you can be released from isolation on the 4th, 5th, or 6th day if you are asymptomatic and have tested negative via an RTK Ag test supervised by a registered medical practitioner.  

If you are discharged on the 7th day, no additional COVID-19 detection test is required.

While in Malaysia, please continue to practice COVID-19 preventive measures. For more information, please visit MySafetravel. 

If you are a traveler from China, please note that you are required to take a COVID-19 test 48 hours before entering Sabah.

We are thrilled to welcome you back after the two-year hiatus. Welcome back to Malaysia!

General Information

When is the best time to travel to Borneo?


Borneo's climate is typically hot and humid year-round, with two main seasons: the wet season and the dry season. The best time to visit Borneo depends on your preferences and the activities you plan to engage in: 

Dry Season (May to September)
This period is generally considered the best time to visit Borneo.The weather is typically drier, with less rainfall and more sunshine.It's an ideal time for outdoor activities such as hiking, wildlife spotting, and exploring the rainforests. 

Wet Season (October to April)
The wet season brings heavier rainfall and more humidity to Borneo.While it might not be the best time for outdoor activities, it's a great time for river cruises and seeing lush green landscapes.Wildlife viewing may still be possible, but some areas could be inaccessible due to flooding.

Is Borneo a safe place to travel?


Overall, Borneo is a relatively safe place to travel with low crime rates. However, to ensure your safety, it is recommended that you take standard precautions, such as avoiding walking alone at night, keeping valuable items out of sight (especially cameras and smartphones), and using authorized taxis only. For the most up-to-date information on safety and security, please refer to your government's travel advice or the Sabah Tourism Board's advisory.

What temperatures can be expected in Borneo?


The climate is typically tropical, with temperatures ranging from a cool 22°C in the evenings to a hot 34°C in the daytime. Relative humidity is consistently high, ranging from 70 to 90%.

Do You Offer Tours Every Day?


Great news! Our tours are available every day, including weekends and public holidays. We don't want you to miss out on the opportunity to explore with us, so we're always ready to show you around. However, make sure you book early to secure your spot as our tours can fill up fast!

Seat In Coach(SIC)


"Seat in Coach" is a term used to refer to shared transfers or tours. If you're on an SIC basis, you'll be sharing the vehicle with other tourists and there may be multiple pickups and drop-offs during the journey. Please expect some short waiting times.

What clothes should I pack?


In consideration of the tropical climate, it is recommended that individuals opt for light and breathable cotton clothing, which facilitates comfort in hot and humid conditions. For indoor activities, shorts and T-shirts are deemed appropriate attire.

What is the passport validity required to enter Malaysia?


The general requirement for passport validity to enter Malaysia is that your passport or internationally recognized travel document must be valid for at least SIX MONTH beyond your intended stay in the country.

What are the requirements to enter Malaysia?


Malaysia's Immigrations Department set the following requirements for a visitor to enter Malaysia. Valid passport of 6 months validity, Valid Visa, Valid return tickets and sufficient funds for you to travel Arrival / Depature card completed

What is the Tourism Tax?


Effective September 1, 2017, foreign travelers will be charged a flat cost of RM10 per room per night for all Tourism Tax (TTx) registered hotel classifications in Malaysia. The Tourism Tax Bill was passed in April 2017.

Who is exempt from the Tourism Tax?


The tourism tax applies to foreign tourists or non-residents staying at any accommodation premises in Malaysia, including hotels, resorts, hostels, inns, guesthouses, and service apartments.

Exemptions:
The following categories of individuals are exempt from the tourism tax
Malaysian citizens and permanent residents of Malaysia. ,Diplomats, Those with a valid MyPR (Malaysia Permanent Resident) card, Those with a valid work permit.

Before Travelling

Do you provide for dietary requirements?


We kindly request you to apprise us of any dietary restrictions or preferences that you may have. We will do everything within our means to ensure that we accommodate your needs to the best of our abilities.

What vaccines are required?


In addition to Covid-19 immunizations and other conventional vaccinations
(e.g.,measles/mumps/
rubella/tetanus), we recommend Typhoid
(food and water-borne diseases),
Hepatitis A (food and water-borne diseases), and Hepatitis B (liver infections).
Please see our Health & Safety page for further information about vaccines and other health-related
issues.

Are these trips suitable for single travelers?


Our tours are designed to cater to a diverse range of participants, including solo travelers, families, and groups of friends. We also offer the opportunity to join another group on the tour, should it correspond with your preferred dates and availability. Please let us know if you require any further information or assistance

What is a single supplement?


A single supplement is an additional fee that solo travelers often have to pay when booking accommodations, tours, or cruises that are based on double occupancy. When a solo traveler wishes to occupy a room or cabin meant for two people, they may be required to pay a single supplement fee. This fee is meant to cover the cost that would have been shared by the second person. It's essentially a surcharge applied to compensate for the loss of revenue from the second occupant.

Is my stay flexible and extendable?


Absolutely. Please let us know how you would like to change your stay, and we will try our best to accommodate you. Thank you for choosing our services.

Are flights arranged by INSABAH?


Please be advised that our company does not arrange flights to or from any of our domestic or international destinations. We apologize for any inconvenience this may cause and appreciate your understanding.

What are your operating hours?


We are OPEN from Monday to Friday –9AM to 6PM; Saturday – 8AM to 12PM (GMT +08); and CLOSED on Sunday and Public Holidays.

Is it safe to drink tap water in Borneo?


We would like to advise that it is prudent to exercise caution when considering the consumption of tap water in Borneo. It is recommended that the water be subjected to boiling prior to consumption. However, it can be safely utilized for personal hygiene purposes.

How does Internet access work?


Major towns in Borneo have internet access, but rural areas have patchy coverage and speeds.

Is it possible for me to swim in the river?


We would like to strongly advise DO NOT swim in the river due to potential risks associated with unforeseen incidents and other factors that could jeopardize your safety. As a company, we prioritize the safety of our clients above all else, your safety is of utmost importance to us, and we appreciate your cooperation in this matter.

Do the rooms have air conditioning?


Yes. We are pleased to inform you that every room has been equipped with  air conditioning

How do I get to WPCP?


Transportation to Walai Penyu Conservation Park, Pulau Libaran is typically arranged by the tour operators. It often involves a boat ride from [departure point], and the journey duration varies. Details will be provided upon booking

What can I expect to see at WPCP?


If lucky, visitors have the chance to witness turtle nesting and the magical experience of baby turtles hatching and making their way to the sea. Apart from that, visitors will also have the opportunity to immerse themselves in the community of the villagers at Pulau Libaran during their stay

Are there accommodations at Walai Penyu Conservation Park?


Yes -- Glamping Style. Visitors often stay overnight for the chance to see turtle nesting (Not guaranteed). It's advisable to book in advance.

Are there any restrictions or rules at Walai Penyu Conservation Park?


Yes, there are conservation rules in place to protect the turtles and their habitat. Visitors are usually briefed on these rules upon arrival and are expected to follow them closely.

Can children participate in the tour at Walai Penyu Conservation Park?


Yes, the tour is generally family-friendly. However, parents should consider the boat ride and overnight stay factors when deciding if it's suitable for their children

Payment

What currency do you use?



The prices of all of our services and tour packages are quoted in Malaysian Ringgit (RM/MYR).

Payment Option


RINGGIT MALAYSIA(RM/MYR);
 
Payment Method:

By Cash/By Cheque
 
Name of Company:
NASALIS LARVATUS
TOUR SDN BHD

Name of Bank: Malayan Bank(MAYBANK)

Branch:
Jalan Gaya

Account Number: 5100-1310-4165

Are tour packages booked via INSABAH.com refundable?


NASALIS LARVATUS TOURS SDN BHD RESERVED THE RIGHT TO POSTPONE OR CANCEL THE TRIP SHOULD CONDITION/SITUATION IS BEYOND OUR CONTROL.

CANCELLATION AND OR NO SHOW
 

• Full refund shall be made for written request/instruction from Client for cancellation made 30 days ahead of check in date which acknowledged received by Nasalis Larvatus Tours Sdn Bhd. 

• No refund for cancellation made less than 30 days from the check in date and no show

. •We will charge 25% for cancellation or changes make 45 days prior to the arrival date & 100% charge for cancellation or changes make with less than 30 days prior to the arrival date.

 • After commencement of service, no refund in part or full will be given for the services provided. 

•For tours which our company has to subcontract with other agents such as the Selingan Turtle Island, Labuk Bay, the Sepilok Orang Utan Rehabilitation Center and the Gomantong Caves, a full cancellation charge will be imposed upon for any cancellation for confirmed bookings 

• Fee paid will be refunded in full if cancellation is made by Nasalis Larvatus Tours Sdn Bhd on following condition:-

 a) Rough sea preventing to proceed to Libaran Island during that particular day

b) As when and where necessary due to unforeseen circumstances

Personal Data Protection & Privacy

What kinds of personal information do you collect?


As part of the identity verification process, we will be collecting essential personal data, which includes your name, gender, nationality, and passport/NRIC information. We assure you that all the information collected will be managed and stored with the utmost care and confidentiality.

After I provide you my personal information, do you keep it?


We will only keep your personal information for as long as is necessary, so please be aware that we won't keep it around for longer than is necessary.

What happens if I don't provide you my personal data?


In order to continue providing the services you have requested, we require essential personal information or data from you. We understand that this may seem like a burden, but please note that failure to provide us with this information may have an impact on the processing of your reservation with us.

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